Soft Skills Training
Customer Service
Business Development

Customer Service

Customer Service

Course ID:               GIHR0200
Course Duration:   30 Hours / 30 PDU

What is Customer Service

Customer service is the provision of service to customers before, during and after a dealing, that helps customer have an easy and enjoyable experience with you.

Why Customer Service is Important?

 1.Customer service have a big impact on your business!

2.Customer experience can make or break your reputation!

3.Customer service is critical to competing effectively!

4. Customers are willing to pay more for a better experience!

5.Support is an integral part of the service experience.

What are Customer Service Skills?

 1. Empathy, patience and consistency. Some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.

2. Adaptability. Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer’s mood and adapt accordingly. This also includes a willingness to learn– providing good customer service is a continuous learning process.

3. Communication. Ensure you convey to customers exactly what you mean. You don’t want your customer to think he’s getting 50% off when he’s actually getting 50% more product. Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.

4.Work ethic. Customers appreciate a rep who will see their problem through to its resolution. At the same time, you must have good time management skills and not spend too much time handling one customer while others are waiting. Stay focused on your goals to achieve the right balance.

5.Knowledge. Ultimately your customers rely on you for their knowledge of your product. Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical for you to answer. But don’t be afraid to say “I don’t know” either. Customers will appreciate the honesty and your efforts to find the right answer.

6.Thick skin. The customer’s always right… right? The ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for feedback on social media, they’ve got to keep the customer’s happiness in mind.

Who MUST learn the Customer Service Skills?



Business Owners

Trainers, Teachers and Professors

Customer Service Providers

Banks and Financial Staff

Hotel and Restaurants Staff

Insurance Providers

Call Centre Staff

Doctors, Lawyers,Accountants.....

Airways Staff